TERMS AND CONDITIONS
SIA "Amel", Registration No. 44103125940, registered address: Izstādes iela 4, Priekuļi, Priekuļu pag., Cēsu nov., LV-4126, Latvia (hereinafter referred to as the "Online Store"), provides the content available on this website and offers goods and services in accordance with the Terms and Conditions set out below.
1. General Provisions
If a consumer purchases goods or services through the website, such an agreement shall be considered a Distance Contract and shall be governed by the laws and regulations of the Republic of Latvia concerning distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Regulations of the Cabinet of Ministers of the Republic of Latvia Regarding Distance Contracts, and other applicable legislation.
2. Placing Orders
The prices and specifications of products sold in the Online Store are displayed alongside the respective products.
To place an order, add the desired products to your shopping cart. Complete all required fields and select the most suitable delivery method.
The total cost of the order, including delivery charges, will then be displayed on the screen.
Proceed with payment to complete your order.
3. Payment Terms
The currency used for transactions in the Online Store is the euro (EUR).
Purchases can be paid for using the following payment methods provided by the payment platform MakeCommerce, operated by Maksekeskus AS:
Latvian online banking payments: Swedbank, SEB, Citadele, and Luminor.
Estonian online banking payments: Swedbank, SEB, and Luminor.
Lithuanian online banking payments: Swedbank, SEB, and Luminor.
Finnish online banking payments: Aktia, Ålandsbanken, Danske Bank, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, and Säästopankki.
Payment cards: Visa and Mastercard.
Important: When using an online banking payment method, please confirm your order and click the "Return to Merchant" button to complete the transaction.
Personal data necessary for processing payments is transferred to the licensed payment institution Maksekeskus AS.
The contract enters into force once payment has been successfully received in the Online Store's bank account.
If, for any reason, an order cannot be fulfilled, the Buyer will be notified, and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.
4. Delivery Terms
Goods are delivered to the following countries: Latvia, Lithuania, Estonia, and Finland.
Purchased goods are delivered using the following delivery service providers:
Omniva
DPD
Smartpost
The Buyer is responsible for paying any duties and taxes required to receive the shipment at the destination.
Delivery costs are displayed before the order is confirmed.
Purchased goods are delivered to the address specified by the Buyer within 2–5 business days.
In exceptional circumstances, we reserve the right to deliver goods within up to 45 calendar days, provided that the customer is informed accordingly.
5. Right of Withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the goods.
Depending on the type of product, the Buyer may not have a statutory right of withdrawal. In such cases, the reason must be clearly stated and explained.
The right of withdrawal does not apply if the Buyer is a legal entity.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes. The consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period.
If the goods have been used improperly or damaged due to careless handling or failure to follow the instructions, or if the original packaging has been lost or significantly damaged, the Online Store reserves the right to reduce the refund amount in proportion to the reduction in the value of the goods.
To exercise the right of withdrawal, You must complete the withdrawal form, available here:
The completed form must be sent to [email protected] within 14 days of receiving the goods.
It is considered good practice to offer customers free return shipping. This increases trust in the Online Store and may help improve sales.
The Buyer is responsible for the cost of returning the goods, except where the return is due to the goods not corresponding to the order, such as receiving an incorrect or defective product.
The Buyer must return the goods to the Seller without undue delay and no later than 14 days after submitting the withdrawal form to the Online Store.
Upon receiving the returned goods, the Online Store shall refund all payments received from the Buyer under the Distance Contract without undue delay and no later than 14 days.
The Seller has the right to withhold the refund until the returned goods have been received or the Buyer has provided proof of returning the goods.
If the Buyer has chosen a delivery method other than the least expensive standard delivery option offered by the Online Store, the Online Store is not obliged to reimburse the additional delivery costs.
The Online Store shall not be liable for delays, failures to perform obligations, or other non-performance caused by circumstances or obstacles beyond its reasonable control.
The Online Store reserves the right to refuse the sale of goods and request their return from the Buyer if the price displayed in the Online Store is significantly lower than the market price due to an error.
6. Consumer Rights Regarding Non-Conforming Goods
The Online Store is responsible for any non-conformity or defects in goods sold to the Buyer that arise within six months of delivery or existed at the time of delivery, unless such a presumption is incompatible with the nature of the goods or the defect.
The Buyer must notify the Seller of any non-conformity without undue delay and within two months of discovering the defect by submitting a complaint.
Complaints can be submitted by contacting the Online Store at [email protected].
The Online Store is not responsible for defects arising after the goods have been delivered to the Buyer.
If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request free repair or replacement of the goods.
If the goods cannot be repaired or replaced, the Seller shall refund all payments made by the Buyer under the Distance Contract.
The Seller shall provide a written response to the consumer's complaint within 15 days.
7. Processing of the Buyer's Personal Data
The Online Store processes only the personal data provided by the Buyer when placing an order, such as first name, last name, email address, and other relevant information.
The Online Store transfers the necessary personal data to delivery service providers to ensure the delivery of purchased goods.
If You have explicitly agreed to receive our marketing communications, including newsletters, we may occasionally contact You with information about our services and latest offers.
For this purpose, we may process the email address You provided when subscribing to marketing communications.
The Buyer may unsubscribe from marketing communications at any time by contacting us at [email protected].
8. Dispute Resolution
For matters not covered by these Terms and Conditions, the Buyer and Seller agree to comply with the applicable laws and regulations of the Republic of Latvia.
The parties shall attempt to resolve any disputes arising between the Seller and the Buyer through mutual negotiations or written correspondence.
If a dispute cannot be resolved through negotiations or correspondence, it shall be settled in the courts of the Republic of Latvia in accordance with applicable Latvian legislation.
Disputes between the Buyer (consumer) and the Seller may also be referred to the Consumer Rights Protection Centre of Latvia (PTAC) or the courts of the Republic of Latvia.
The Buyer also has the right to contact the relevant European Union dispute resolution authorities.